Terms and Conditions
Last updated: 5 August 2026. Please also read our Policies.
These Terms and Conditions ("Terms") govern your use of the website operated by Sold as Seen ("we", "us", or "our") at soldasseen.shop (the "Site") and any purchase of goods from us. By placing an order or using the Site, you agree to these Terms.
1. About us
The trader is Sold as Seen. Contact details are available on the Site.
These Terms are intended for customers purchasing as consumers or businesses in the United Kingdom. If you buy as a consumer, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other mandatory UK law.
2. Products — sold as seen
Goods displayed on the Site are offered "sold as seen". Descriptions, images, and videos are provided in good faith to help you decide before you buy. Colours and appearance may vary slightly depending on your screen or viewing device.
Unless we expressly state otherwise on the product page, items may be second-hand, pre-owned, vintage, one-off, handmade, or imperfect. Marks, wear, or variation described or shown form part of the product as sold.
3. Orders and contract
An order is an offer to buy. We may accept or decline any order. A contract is formed when we confirm the order by email or start processing payment and fulfilment.
You must provide accurate contact, payment, and delivery details. We may cancel an order if stock is unavailable, pricing is clearly wrong, payment fails, or fraud is suspected. If we cancel after payment, we will refund the amount paid for that order.
4. Price and payment
Prices are shown in pounds sterling (GBP) and include VAT where applicable, unless stated otherwise. We may change prices at any time before your order is accepted.
Payment is taken at checkout via the payment methods we offer (including those provided by our payment processor and platform partners). You authorise us to charge the payment method used for the full order amount.
5. Delivery
Delivery times and costs are shown at checkout or in our Policies. Risk in the goods passes to you when the goods are delivered to the address you provide (or collected, if collection is offered). Title passes on full payment.
You must check deliveries promptly and notify us of non-delivery, short delivery, or obvious transit damage as soon as reasonably possible, and within 48 hours of delivery where possible.
6. No returns, refunds, or exchanges (change of mind)
All sales are final. We do not offer returns, refunds, or exchanges for change of mind, wrong size preference after purchase, or because you change your decision after sale.
By buying from us you acknowledge that products are sold as seen, and that we do not accept returns or exchanges of this kind. This is a core term of sale for our business.
Where mandatory UK consumer cancellation rights for distance contracts apply, they may not apply to certain goods (for example sealed goods once unsealed for reasons of health or hygiene, goods made to order or clearly personalised, or goods which by their nature cannot be returned). We operate on a final-sale basis to the maximum extent permitted by law. If a mandatory right does apply in your circumstances, you may still exercise that right; contact us using the details above for guidance.
7. Faulty or misdescribed goods
Nothing in these Terms excludes or limits your rights if goods are faulty, not as described, or not fit for purpose under the Consumer Rights Act 2015 (or equivalent rights if you buy as a business to the extent such rights cannot be excluded by law).
If you believe goods are faulty or misdescribed, contact us promptly with your order details, a description of the problem, and any supporting photos. We will assess the issue and offer repair, replacement, or refund as required by law in the circumstances — not as a discretionary return for preference.
8. Website use
You may use the Site for lawful personal or ordinary commercial purchasing. You must not misuse the Site, attempt unauthorised access, scrape content in a way that harms our service, or use bots that disrupt the Site.
Content on the Site (including text, images, and design) is owned by us or our licensors. You may not copy or reuse it for commercial purposes without our written permission, except as allowed by applicable law.
9. Liability
We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law.
Subject to that, we are not liable for any loss of profit, revenue, data, goodwill, or any indirect or consequential loss; and our total liability arising from any order is limited to the price you paid for the goods in that order.
10. Privacy
We process personal data as needed to run the Site and fulfil orders. Summary information is in our Policies. Checkout and payment may also be processed by third-party platforms (for example payment and e-commerce providers) under their own terms and privacy notices.
11. Changes
We may update these Terms from time to time. The version in force when you place an order applies to that order. Continued use of the Site after changes constitutes acceptance of the updated Terms for future use and orders.
12. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK you may benefit from mandatory local protections that cannot be waived.
13. Contact
Questions about these Terms: use the contact details published on the Site. Related rules of sale: Policies.