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Policies

Last updated: 5 August 2026. These policies apply to purchases from Sold as Seen via soldasseen.shop. They should be read with our Terms and Conditions.

1. Sold as seen

All goods are sold as seen. We describe and photograph items as accurately as we reasonably can. Variation in colour on screens, natural wear on pre-owned or vintage items, and minor handmade variation are expected and do not make an item faulty.

Please review product images, video (where available), and the full description carefully before you buy. By completing purchase you accept the item as described and shown.

2. Returns, refunds, and exchanges

We do not accept returns, refunds, or exchanges for change of mind or preference. All sales are final.

  • No returns if you simply change your mind
  • No exchanges for a different item or option after purchase
  • No refunds for buyer's remorse, incorrect assumptions after sale, or preference not reflected in the listing after a careful review of the listing

This policy is central to how we sell (including unique, one-off, and sold-as-seen goods). Mandatory UK rights for faulty or misdescribed goods still apply — see below and our Terms.

3. Faulty or not as described

If an item arrives damaged in transit, is significantly not as described on the product page, or is faulty in a way that is not disclosed in the listing, contact us as soon as possible.

Please include:

  • Order number or proof of purchase
  • Your name and contact details
  • Clear description of the issue
  • Photos (and video if helpful)

We will investigate and, where UK consumer law requires, arrange repair, replacement, or refund as appropriate. This is not a voluntary returns scheme for change of mind.

4. Shipping and delivery

We deliver within the United Kingdom unless a product page or checkout states otherwise. Delivery options, charges, and estimated times are shown at checkout before you pay.

  • Orders are processed when payment has cleared
  • Delivery estimates are guides only and start after dispatch (allow extra time for one-offs, busy periods, and public holidays)
  • Use a delivery address where someone can receive the parcel, or follow carrier collection instructions
  • Risk passes to you on delivery to the address you gave us (or on collection if you collect)

If a package is marked delivered but you have not received it, contact the carrier first, then us with tracking details. For visible transit damage, note it with the carrier if possible and contact us promptly with photos.

5. Payment

Prices are in GBP and include VAT where applicable, unless stated otherwise. We accept the payment methods offered at checkout. Orders are not confirmed until payment is authorised.

In the rare case of a clear pricing error, we may cancel the order and refund any amount charged. Gift cards, discounts, and promotions (if any) are subject to their stated conditions.

6. Cancellation by us

We may cancel an order before dispatch if an item is unavailable, payment fails, we cannot verify your order for security reasons, or we cannot fulfil the order for reasons outside our reasonable control. If you have paid, we will refund the amount paid for the cancelled items.

7. Privacy summary

We collect and use personal information needed to provide the Site, process orders, deliver goods, prevent fraud, and respond to customer service requests. That may include name, email, phone, delivery address, and payment-related data handled by our payment and e-commerce providers.

We do not sell your personal data. Data may be processed by service providers (for example Shopify, payment processors, and delivery partners) solely to fulfil those services. You may contact us to ask about access or correction of your data held by us, subject to law.

Privacy requests: use the contact details on the Site.

8. Cookies and analytics

The Site and our e-commerce or hosting providers may use cookies or similar technologies for cart function, security, and basic analytics. You can control cookies through your browser settings; some Site features may not work if essential cookies are blocked.

9. Contact

For order or policy questions:

  • Use the contact details published on the Site

Full legal terms: Terms and Conditions.

SOLD AS SEEN